INFORMATION / PRIVATE CLIENTS

Complaints and enquiries

How concerns would be handled

Important information: The legal entity, operating arrangements and applicable regulatory permissions must be confirmed before services are offered. This information is not a final legal agreement.

Current preview

This website is not a functioning financial service. No funds, lending applications or custody instructions should be submitted through it.

Feedback on the website

Reviewers should provide comments to their existing project contact using an already established communication channel. No public complaints inbox has been confirmed.

Before launch

An operating business will need a named complaints contact, acknowledgement and response timelines, escalation process, recordkeeping practices and any regulator or ombudsman details applicable to its jurisdiction.